This is part 2 of a 4 part series where I’m sharing the essential systems entrepreneurs must have in place to support a solid brand.
System #1: Customer engagement
Brand support system number one is about the way in which you engage your customers. This is the process by which you create a path of attraction to your business. It’s the way that you make it easy for prospects to meet you, to love what you do, to test drive your services. This might look like your current opt-in strategy. Or it may even be the type of events you host that attract people to your business.
Creating an easy path for prospects to engage is critical to building your pool of interested buyers. As a system, this path should be outlined in such a way that you can powerfully reflect your brand with ease. The goal is to create a connection between you as a solution provider and the potential client, or prospect.
What is evident when you view an entrepreneur’s website is whether or not there is an easy way to determine your next step. Successful entrepreneurs are clear in the single action they would like for a viewer to take when visiting their website the first time. But unfortunately too many business owners fail to streamline the instruction for their prospect. There is no opt-in form. There is nothing “sticky” about the page that keeps a person there, so viewers leave after only visiting a few seconds.
One example of a way to engage customers that capitalizes on the way they first interacted with you is to create a social media landing page. This blog post by visibility guru Nancy Marmalejo tells you how to do this: http://vivavisibilityblog.com/social-networking-landing-page/.
There are other ways to engage your customer or prospect. One of the most widely used ways is to develop a strong opt in form. A blog post by marketing diva Ali Brown shares great insight into how to make this work for you: http://www.alibrown.com/blog/?p=722.
The key to customer engagement is to entice prospective buyers within the first few seconds so they can receive your valuable information.
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About the Author: Tanya Smith is a creative business strategist specializing in showing coaches, consultants and freelancers how to spend more time making money with simple, yet profitable marketing systems. Her company Be Promotable provides clients with fresh actionable strategies and virtual resources to promote their small businesses as power players in their market. Claim your instant access to a free 10 part ecourse, 10 Ways To Grow Your List at: www.bepromotable.com.
At the beginning of the year, I know you were probably in the fray of people who were gung-ho about setting up new goals. You were excited because hey, it’s a new year, a chance to start over, blah blah blah. Oh, and I was in that group too.
I had a dream last night. In the dream I invested in some type of postal supplies shop – you know, like the ones you see on every corner now? This guy from an office next door kept coming in to say he was there to help me. Seemed like a nice enough man. At first, he offered to lay a customized floor tile that looked like a stamp for me in front of the counter. He described how it would have my initials, my favorite colors, and it would really light up the place. I was convinced and I said, “sure, that would be nice”. Then after he put it in and I realized it wasn’t just one tile, it was half the floor. Cha-ching.
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